Frequently Asked Questions
Do You Accept Small Order Quantity To Start?
Yes, we’d love very much to support our customers with small order quantity.
What is your company's minimum order quantity (MOQ) for wholesale orders?

Our standard MOQ for wholesale orders is 100 pairs {5 pair per SKU at least}.

How are product prices and tiered discounts calculated?
Pricing is calculated based on order quantity, packaging, and whether it is private label.
Can you provide samples? What are the sample fees and shipping time?

Samples are available. 3-5 pairs samples are usually { Free } (charge shipping fee).

Shipping time is about {3–7 business days}.

What certifications do your products have, and can you support registration in import countries?
Our products are manufactured in facilities certified with CE and ISO 13485, and meet FDA regulatory requirements for the U.S. and certain Southeast Asian markets. We can provide the necessary technical documentation to support distributors with local regulatory registration and compliance in their respective markets
Do you support OEM/ODM private label production? What is the MOQ ?

We support OEM/ODM private label production. MOQ for OEM is usually { 1500 pairs per SKU}. MOQ for ODM is usually { 1500 pairs, 100 pairs per SKU at least}.

What is the production and delivery lead time from order to shipment?

OEM: Once the design of lenses is comfirmed the production lead time is {35–45 days}.

ODM: Once the sample packaging is confirmed, the production lead time is { 15–25 days}.

How do you handle product packaging, labeling, and customization?

We offer multiple packaging options and support custom labels, and private label packaging, with sample confirmation and MOQ requirements.

How do you ensure product quality?

All products undergo internal QC and pre-shipment inspections, with batch inspection reports available. Quality issues are handled based on batch number documentation.

What payment methods, credit terms, and cooperation options are available?

Most of our customers pay through T/T, PayPal, credit card.

Customers complain that contacts keep moving in eyes and don’t stay in place, why?

The most common reason is that the base curve or diameter does not fit your eyes properly. If a lens is too tight, it cannot move naturally; if it is too loose, it may shift or slip. You should consult an optometrist to confirm the correct size for your eyes. If this problem started recently with lenses that usually fit well, the lens may simply be inside out—try turning it the right way and check again.

What should we do if contact lenses stick together?

Place the lens in the palm of your hand and rinse it thoroughly with approved contact lens solution. Gently rub the lens back and forth with your fingertip. If the edges do not separate, soak the lens in solution until it returns to its normal shape.

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